FAQs
The questions we get the most โ and if you still need help, just reach out ๐ธ
How do I place an order?
Pick your products, add them to the cart, then go to checkout and enter your name, phone and address, and choose your governorate โ no account needed, guest checkout is welcome. You will instantly get a confirmation with your order number.How long does delivery take and how much is it?
We deliver to all governorates of Egypt within 2โ5 business days depending on your area. The shipping fee shows automatically for your governorate at checkout, and shipping is FREE for orders over 1000 EGP ๐.Are the products really authentic?
Yes โ that is our core promise: every product at Baryouma is 100% authentic and inspected before shipping. We never sell clones or "first copies" โ genuine only. Want to verify an item? Message us on WhatsApp.What payment methods are available?
Currently we offer Cash on Delivery across all governorates. Online payment by card and mobile wallets is coming very soon ๐ณ.Can I return or exchange a product?
If your item arrives with a manufacturing defect we replace it immediately at no cost โ snap a photo and send it on WhatsApp within 48 hours of delivery. For health reasons, e-liquids and opened consumables cannot be returned.How do I track my order?
On the "Track order" page enter your order number (BRY-โฆ) to see its live status. Once shipped, you will also see the carrier name, tracking number and a direct tracking link.Do you sell to anyone under 18?
Absolutely not. Our products contain nicotine and are strictly for adults 18+. We enforce age verification on the site and at delivery.Is there a first-order discount?
Yes ๐ธ Use code WELCOME at checkout for 10% off your first order. Follow us to catch flash sales and bundle deals as they drop.